Your Frequently Asked Questions

Paw Haus is unlike anything you’ve seen before!

We’ve got a large indoor space where dogs can have a great time in a safe and secure environment.

Do I need to be a Member to visit?

Most Frequently Asked Question - Does my dog need to be assessed before being allowed to have a 30min play session? Or can I just turn up, pay the £6 fee and let her run around having fun?

Every dog who plays at Paw Haus is issued with their very own membership.  This means they have been assessed as socialised and awarded a “Paw Play” badge by our Waggy-tail team.

During the 30 min assessment they can run around and have a play!

Please book a slot online or by calling us on 01506 371652.

Book the Playzone

Book a Paw Play Assessment

Can I bring more than 1 dog to the Paw Play Assessment?

Our booking system is set up to allow only one dog per assessment.  However, if you have a 2 dogs or more family, you can bring them all together at the same time.

Just book one dog and pay the additional fee of £6 per dog when you arrive at Paw Haus. 

What are your opening hours?

We are open 7 days

Monday to Friday 
Weekdays 9am until 8pm .

You can make a booking using our BOOK tab on the website.

Evenings and Weekends

10am until 6pm.  please make a booking via our

Booking page or call us on 01506 371652

Do I go into the Play Zone with my dog?

Yes, one 'hooman' over 18 years old is allowed into the playzone arena with their dog. 

Other family members can watch the dogs play from the seating area and enjoy a coffee - and take advantage of our free high speed Wi-Fi. Our market square boasts a selection of British made dog treats, toys and clothing

How much does it cost?

Playzone prices are £6 per dog, for 30 mins play.

Daycare prices start from £19 per day.

Membership is £5 per month, per dog family.

Do I need to Book?

Paw Haus play sessions last for 30 mins. Pease make a booking via our booking page

or you can call us on 01506 371652 to check availability.

Your dog must be a Paw Haus Member before being allowed access to the Playzone (unless you are attending a private event)

Prices are £6 per dog per half-hour.

How Do I Book Daycare?

To get started book a free Daycare Taster Session at Paw Haus.

Our Waggy-tail team will give your pooch a taste of the mental and physical stimulation we provide at Paw Haus.

It's lots of fun and there's even a snooze zone for chilling out!

If you've already got your Paw Play Badge then head over to our booking page

Birthday Parties

Treat your  V.I.P (Very Important Pooch) to a fun filled birthday at Paw Haus. Invite your friends and your dogs friends too!

We have space for up to 25 guests in our Paw Haus Livingston birthday lodge, which includes access to the doggy playzone. Our team of Waggy-tail makers will guide your pooch and their friends around the agility area giving you lots of photo opportunities for birthday snaps!

All guests receive a Doggy Party Bag filled with doggy treats and a slice of Birthday Cake.

Make it a day to remember!

Is Paw Haus suitable for my dog?

As part of our membership criteria all dogs are assessed by our Waggy-tail team and spend an assessment period in our socialisation zone.

Socialisation entails dogs being  introduced to the playzone, given time to say hello to other dogs in a safe controlled environment, and are assessed to ensure they are happy and comfortable.

Find out about Paw Play Badge and Paw Haus Membership!

If our team feel your dog is not yet ready for open play at the Paw Haus, we will give you advice on training and socialisation to get your pup ready to mix. 

Do I need a dog to visit Paw Haus?

No, you don't need to bring a dog to visit Paw Haus.  You can pop into our café, enjoy a coffee and watch the pooches having a fun time! 

Visit our Dog Marketplace and find a great selection of UK sourced dog products from natural treats to beds and jumpers!

Does my dog need to be neutered?

Playzone - we do not require dogs to be neutered or spayed to attend the Playzone area.  Staff will make a judgement call if a dog is displaying unsuitable behaviour.

Daycare - If your dog is attending Daycare, and is older than 6 months they must be neutered or spayed.  This conforms with the licensing conditions set out by West Lothian Council.

Where are you located?

We are located in Polbeth, just outside of Livingston. Our address is Unit B, The Daks Building, Polbeth, EH55 3TJ

Are you licensed and insured?

Yes.  We are insured for Doggy Daycare, Training and Walking and have Public Liability cover to £1,000,000 through LMRS Insurance Services Ltd, trading as Pet Business Insurance.

Paw Haus Livingston is licensed as a provider of Dog Daycare by West Lothian Council.  A copy of our license is on display in our reception area.

Do you Provide Dog Training

The Paw Haus Training Academy will launch soon.  Please sign up to the Paw Haus newsletter to keep up with the latest news and events. Training dates and availability will be announced soon. Newsletter

Subscribe to our Newsletter

Still Got a Question?

We are busy looking after your pooches so might not be able to respond immediately to your messages.
If your call is urgent and cannot wait please use the direct access number in your member pack.

Email

Send a message and one of our team will get right back to you 

Social

Send us a Message on our Social Media pages 

Call Us

Call our Head Office in Glasgow and speak to our team

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