Privacy Policy

This privacy notice explains how Paw Haus Ltd, trading as Paw Haus, uses the personal information we collect from you, either through using our website, or in any other way, electronically, verbally or in writing.

Privacy Notice

This privacy notice explains how Paw Haus Ltd, trading as Paw Haus, uses the personal information we collect from you, either through using our website, or in any other way, electronically, verbally or in writing.


Data controller

Basis for collecting your data (Lawful processing)

Recipients of data and data transfers

Sensitive Information

Retention policy

Data Storage and Security


Your Rights as a data subject

Automated decision making

3rd Party Websites

Contact Details

Data controller

Paw Haus is the data controller, that is because we make decisions about what data we collect and how it is used and with whom it is shared with. We can be contacted at or telephone number 0141 354 1612.

On what basis do we collect and process your data?

Data Protection law defines the basis by which we can lawfully collect and process personal data.


We will collect and process your personal data based on your freely given and informed consent where we have concluded that this is the most appropriate basis for the processing. You are free to withdraw your consent at any time and can do so by contacting us on the numbers above or using the email address.

To enter or in pursuance of a contract:

We will collect personal data when engaging to enter a contract, such as the commercial agreement for services or goods. We will continue to process that data for the duration and often subsequently after the contract expires or is terminated.

Where we have a legal obligation:

We will collect personal data when we are required to through a legal obligation, such as requirements from public agencies in relation financial returns.

Where processing your data is in your vital interests:

We will process your data if we feel it is required to protect your vital interests, or the vital interests of another person. This might occur in serious life or death situations where immediate disclosure of personal data is required. We have documented our justification for processing your data on this basis.

In our legitimate interest:

We will collect and process personal data where it is in the legitimate interest of Paw Haus to do so. Specifically, we use legitimate interest in relation to the processing of our customer’s personal data and the personal data of third party emergency contacts.

For the data we act as data controller for, we have determined the following basis:


Purpose of ProcessingData CategoryData TypeLegal Basis
Engage CommerciallyIdentity DetailsFirst NameLegitimate Interest
Engage Commercially Contact DetailsSurnameLegitimate Interest
Engage Commercially Contact DetailsMobile NumberLegitimate Interest
Engage Commercially Contact DetailsWork NumberLegitimate Interest
Engage Commercially Contact DetailsEmail AddressLegitimate Interest
Engage Commercially Identity DetailsAlternative Contact NameLegitimate Interest
Engage Commercially Identity Details Alternative Contact NumberLegitimate Interest
Engage Commercially Identity Details Alternative Contact RelationshipLegitimate Interest
Engage Commercially Identity Details Alternative Contact EmailLegitimate Interest
Engage Commercially Contact Details Home AddressLegitimate Interest
Engage Commercially Contact DetailsPostcodeLegitimate Interest
Engage Commercially Financial DetailsBank NameLegitimate Interest
Engage Commercially Financial DetailsBank details for refundsLegitimate Interest
MarketingIdentity DetailsFirst NameConsent
Marketing Identity DetailsLast NameConsent
Marketing Contact DetailsEmail AddressConsent
SecurityIdentity DetailsCCTV ImagesLegitimate Interest
Customer ServiceIdentity DetailsVoice RecordingLegitimate Interest

Where we have used consent to process data, you are free to withdraw that consent at any time.


Purpose of Processing Data Category Data Type Legal Basis
Engage CommerciallyIdentity DetailsNameContract
Engage Commercially Contact DetailsPhone NumberContract
Engage Commercially Contact DetailsEmail AddressContract
Engage Commercially Contact DetailsAddressContract
Engage Commercially Financial DetailsVat NumberContract
Engage Commercially Financial Details Sort CodeContract
Engage Commercially Financial Details Bank NameContract
Engage Commercially Financial Details Account NumberContract

We collect data in relation to your communications and interaction with us. This can include emails, text messaging, voice recording for customer service purposes, postal service delivery, social media posting or any other form of communication. In addition to the lawful purpose described previously for the above categories, we have a legitimate interest purpose to collect and retain this data to enable and improve our communication and for record keeping purposes.

The data we collect as data controllers from our data subjects is obtained directly from the data subject themselves or is obtained from sources such as social media platforms. Please see our Cookie Policy for information on the data collected by our website.

We also allow Facebook to set cookies on our website which will allow them to provide targeted advertising to you when on their platform.

Data recipients and data transfers

We do not sell any of your personal data to any third party. Where required, Paw Haus share personal data with service providers such as our accountants and insurance companies. We may, as required, share your personal information with printing and mailing companies, as well as email service providers and other delivery companies.

Specifically, we share your data with:

Appointedd our booking Platform and customer relationship platform provider in Scotland.

LRMS Insurance Services Ltd, our Insurers based in England.

Lyon & Co. Chartered Accountants in Scotland

Email providers  Amazon Web Services in the USA.

Where required we will disclose your personal data with law enforcement and fraud prevention agencies. This is so we can help tackle fraud or where such disclosure is necessary for compliance with a legal obligation to which we are subject. Additionally, in order to protect your vital interests or the vital interests of another natural person, or in connection with the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

Personal data in electronic form is held in EU or UK accredited data centres. Our email system stores data in the USA and is protected by the US Privacy Shield framework.

Sensitive information

Paw Haus does not process special category data as defined by Article 9 of the GDPR.

Retention policy

The data we collect directly from you is the minimum we require to facilitate the lawful processing described above. Personal Data placed on our system will be deleted in accordance with legal obligations, such as HMRC requirements or in compliance with our own retention policy. This is to ensure personal data is held only for as long as is required for the purpose we collected it or for our legitimate purposes.

In summary, personal data required for financial transaction and audit purposes, including reporting to the HMRC will be retained for 6 years plus the current year it is collected. The data we process for direct marketing purposes will be retained until you withdraw consent.

Personal data collected for the purposes of engaging with contractors will be maintained for the duration of the commercial relationship and for a further 7 years thereafter.

Data Storage and Security

Paw Haus follows strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission and to prevent unauthorised access. We store both physical and electronic records. We have put in place technical and organisational measures to ensure our physical security as well as technical measures for data backup, authorisation and authentication onto systems. We use secure firewalls and other measures to restrict electronic access, including anti-virus and anti-malware measures. If the data must be transferred to a third party, we require them to have in place similar measures to protect your personal data. We have a process in place to mitigate the impact of any data breach that should occur.

Only persons who need the information to fulfil their duties are granted access to personal data. We may require you to cooperate with our security checks before we disclose information to you. You can update the personal information that you give us at any time by contacting us directly.

Cookies from our website

To make our website work properly and to provide viewing data, we place small data files called cookies on your device. See our Cookie Policy for details of the Cookies we use.

You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Your rights as a data subject

The regulations provide a number of rights to you as the Data Subject. Paw Haus is committed to upholding those rights and those applicable to the personal information we collect, and process are listed below. In addition to these rights, you have the right to escalate any concern to the Supervisory Authority, which in the UK is the Information Commissioners Office  A full and detailed explanation of all rights can be found at

The Right to be Informed – you should be clear about what, why and in what way your personal information will be processed at the time it is processed. This privacy policy sets out that information

Right of Access – you have the right to know what personal information is held, by whom and why.

The Right to Rectification – If the information we have collected and processed is inaccurate or incomplete, you have the right to have it rectified.

Right to Erasure – You have the right to have your personal data erased and to prevent processing in some specific situations.

Right to Restrict Processing – If you contest the accuracy of the personal data we hold, we will restrict the processing of your data until accuracy is verified.

Right to Data Portability – You have the right to move, duplicate or transfer your data easily from one IT environment to another in a safe and secure way.

Right to Object – You have the right to object to profiling and direct marketing

You also have rights in relation to automated decision making.

You also have the right to lodge a complaint with the UK’s supervisory body, The Information Commissioners Office

Automated decision making

Paw Haus does not use automated decision making to process personal data.

Third party websites

Our website may contain links to other websites. This privacy policy only applies to Paw Haus, so if you follow a link to another website, you should read that organisation’s own privacy policy.

Changes to our privacy policy

We keep our privacy policy under review and we will place any updates on our website. This privacy policy was last updated in November 2021

How to contact us

You can write to us at this address:

Paw Haus Ltd

272 Bath Street


G2 4JR

You can telephone us on this number:

0141 354 1612

You can email us at:

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